Privacy Policy

We collect the following personal information to fulfill your orders and provide our services:

• Name: Required for order processing and delivery

• Email Address: Used for order confirmations, shipping updates, and customer communication

• Phone Number: Required for delivery coordination and customer support

• Shipping Address: Necessary for order fulfillment and delivery

We do NOT store or have access to your credit card or payment details. All payment processing is handled securely by Stripe, and we never receive or store your complete payment information.

We use your personal information for the following purposes:

• Order Fulfillment: Processing and delivering your orders

• Customer Service: Responding to your inquiries and providing support

• Newsletter Communications: If you opt-in to our newsletter, we will send you updates about our products, special offers, and company news. You can unsubscribe at any time

• Legal Compliance: Meeting our legal obligations under Greek and EU law

We work with trusted third-party service providers to operate our business:

• Stripe: Payment processing. Stripe handles all payment transactions securely. Their privacy policy applies to payment data: https://stripe.com/privacy

• ELTA Courier: Delivery services. We share your name, address, and phone number with ELTA for package delivery

• Google Analytics: Website analytics to improve our services (if applicable). Google Analytics may use cookies

• Authentication Services: We use Clerk for user authentication, which supports third-party authentication through Google, Facebook, and Apple. These services may collect and process data according to their respective privacy policies

We use cookies and similar technologies for the following purposes:

• User Authentication: Cookies are used to maintain your login session when you authenticate through Clerk (including third-party authentication via Google, Facebook, and Apple)

• Shopping Cart: Cookies help maintain your cart contents during your visit

• Website Functionality: Essential cookies ensure our website operates correctly

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Under the General Data Protection Regulation (GDPR) and Greek data protection laws, you have the following rights:

• Right of Access: You can request a copy of the personal data we hold about you

• Right to Rectification: You can request corrections to inaccurate or incomplete data

• Right to Erasure: You can request deletion of your personal data (subject to legal retention requirements)

• Right to Restrict Processing: You can request limitations on how we process your data

• Right to Data Portability: You can request your data in a structured, machine-readable format

• Right to Object: You can object to certain types of data processing

To exercise any of these rights, please contact us at ktimataolympou@gmail.com or +306981465577. We will respond to your request within 30 days as required by law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for accounting and legal compliance purposes as required by Greek law.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: ktimataolympou@gmail.com

Phone: +306981465577