Terms of Use

Ktimata Olympou (Κτήματα Ολύμπου) operates as an e-commerce platform selling nuts and traditional Greek products. By using our website, you agree to:

• Use our services only for lawful purposes

• Provide accurate and complete information when placing orders

• Maintain the confidentiality of your account credentials

• Not use our services to transmit any harmful, illegal, or offensive content

These terms are governed by Greek law and the laws of the European Union. Any disputes will be subject to the jurisdiction of Greek courts.

• Product Availability: We strive to maintain accurate inventory, but product availability is subject to change. We reserve the right to modify, discontinue, or limit the quantity of any product at any time

• Pricing: All prices displayed on our website are in Euros (€) and include Value Added Tax (VAT) as required by Greek law. Prices are subject to change without prior notice, though orders already placed will be honored at the price stated at the time of purchase

• Errors: While we make every effort to ensure accuracy, errors in pricing or product descriptions may occur. We reserve the right to correct any errors and cancel orders placed at incorrect prices

• Delivery Service: We ship all orders within Greece using ELTA Courier (Ελληνικά Ταχυδρομεία)

• Delivery Areas: We currently deliver only within Greece

• Shipping Costs: Shipping costs are calculated at checkout and will be displayed before you complete your order

• Delivery Time: Estimated delivery times are provided during checkout. Actual delivery times may vary based on your location and ELTA Courier schedules

• Tracking: You will receive a tracking number via email once your order is shipped, allowing you to track your package through ELTA Courier's tracking system

• Return Policy: If you wish to return a product, you must contact us by phone within 14 days of receiving your order to arrange a return

• Contact Information: Please call us at +306981465577 to initiate a return. Returns cannot be processed without phone contact

• Return Conditions: Products must be returned in their original, unused condition with original packaging. We reserve the right to refuse returns that do not meet these conditions

• Refunds: Upon acceptance of your return, we will process a refund to your original payment method within 14 business days

• Order Cancellations: Orders may be cancelled by contacting us by phone at +306981465577 before the order has been shipped. Once shipped, the return policy applies

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately by phone at +306981465577 for a replacement or refund

• Payment Methods: We accept payments via credit and debit cards processed securely through Stripe

• Payment Security: All payment transactions are processed by Stripe and are subject to Stripe's terms of service and privacy policy. We do not store or have access to your complete payment card information

• Payment Authorization: By placing an order, you authorize us to charge your payment method for the total amount including shipping and applicable taxes

• Failed Payments: If payment fails, your order will not be processed. We will contact you to resolve payment issues

• Product Use: Ktimata Olympou is not liable for any indirect, incidental, special, or consequential damages arising from the use of our products

• Website Availability: We strive to maintain website availability but do not guarantee uninterrupted access. We are not liable for any losses resulting from website unavailability

• Third-Party Services: We are not responsible for the actions, errors, or omissions of third-party service providers (including but not limited to Stripe, ELTA Courier, and authentication providers)

• Maximum Liability: Our total liability for any claims arising from these terms or our services shall not exceed the total amount you paid for the specific product or service giving rise to the claim

• Consumer Rights: Nothing in these terms affects your statutory rights as a consumer under Greek and EU consumer protection laws

All content on this website, including text, graphics, logos, images, and software, is the property of Ktimata Olympou or its content suppliers and is protected by Greek and international copyright laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

We reserve the right to modify these Terms of Use at any time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

For questions, concerns, or disputes regarding these Terms of Use, please contact us:

Email: ktimataolympou@gmail.com

Phone: +306981465577